faqs

Please select from our frequently asked questions below:

How long does it take to receive a proof?
We will email you an electronic proof within 5 working days of receiving your order and all of your information.

What does it mean when you can "customise" the design?
We can change the design you have chosen in the following possible ways: change of ink colors, change of font choices, removal of certain elements such as the butterflies in our Butterfly Kisses design and replacement of the standard envelopes with your own personal choice. This differs from a full customisation where we design your entire stationery from the beginning.

Can I buy samples of a particular design?
As all of our work is printed to order, we cannot guarantee you a sample of your preferred design but will do our best to accommodate your request when ordering one of our sample packs. Please note your preferences in the Additional Information section when checking out.

Will I receive a physical sample of my final design?
Where possible,we endeavour to provide you with a hard copy proof. However, due to the nature and cost involved in setting up the printing press, it may not be possible to send you an actual sample prior to printing. In that case, we will e-mail you an Adobe Acrobat® PDF file or we will send you a high quality in-house printed mockup.

Once I have purchased my custom stationery, how many changes can I make to it?
For "off the rack" printwork, we invite you to make up to five rounds of changes prior to signing off your final proof. Any additional rounds of changes will incur a fee of $55 AUD per change where the change is not our fault. If you have selected to have your stationery custom designed for you from scratch, changes to your design are unlimited.

What if I already have a design I like?
Whilst we encourage you to show us samples of designs you like, we do not duplicate another designer's work. We prefer to include the concepts and elements you like in a completely new design which is tailored just for you. However if you see one of our designs that you like, we are more than happy to adapt it to your event.

How do I choose the font / typeface for my design and if I have a particular font I want to use in my design, can I include it?
In our Style Guide, we offer numerous font possibilities and will be adding to these on a regular basis. However if you have a font you do not see, please feel free to let us know its name or send us an image of it so we can arrange for its inclusion in your design. If it is a commercial font we do not own, we will oncharge any costs in purchasing that font on your behalf to you.

What about errors in the design?
At Moments of Color, we endeavour to be error-free. If, however, you discover an error or omission in your printed artwork which was not on the proof signed off by you, we will reprint your design at no expense to you. If the error was on the proof you signed off, your design will be reprinted at your expense. It is your responsibility to ensure all text is correct at time of printing. We suggest you ask a friend to proof-read your design before signing off.

When should I contact you to start designing for me and how long does it usually take from start to finish?
I suggest you contact us at least two months before you wish to receive your printed stationery to allow for design changes and production. We are happy to accomodate urgent orders where our schedule allows us to do so.

How do I color match the design with a color swatch I have?
If you have chosen your attendants' attire for example and have a color swatch of the fabric, we are happy for you to send us the swatch so we can match as close as possible. If you know the Pantone® color of the fabric, you may send us that number also - it is usually quoted as PMS following by a number eg. PMS245C - or the CMYK combination.

Will my invitations come folded and assembled, or will I have to do that myself?
Generally your invitations come folded and bundled, ready for you to add your personal touch and assemble them for posting. Pocketfolds come with the pockets folded and glued, ready to pop the insert cards into.

Do you address the envelopes?
Yes we can address your envelopes in matching colours and fonts for an additional fee. Addressing is by computer generation only. We include 10% of your total envelope count with each order as standard.

What is Paypal?
Paypal® is a global leader in online payments and enables anyone with an email address to send and receive online payments safely, easily and quickly. You use your debit or credit card or bank account to make a payment and your financial information is never shared with us - you don't even need to sign up for a paypal account to make a payment. Its safe, secure and a reliable means of paying for goods purchased on the internet.

Is postage and packaging included in the prices on your website?
Unless otherwise indicated, postage and packaging is in addition to the prices stated.

How are the goods shipped to me?
We use Australia Post® and other reputable couriers as our preferred mailing agents. Within Australia, we deliver your goods to you via Australia Post or a reputable courier. All overseas deliveries are by international courier. As a signature is required upon receipt of your goods, we cannot deliver to P O Box addresses.
Please ensure that the address you supply for delivery is one where someone is available during the day to sign for the goods. Our international couriers will allow you to track the progress of your delivery over the internet.

What happens if my product is lost or damaged in transit?
We take great care packaging your goods to ensure they reach you in perfect condition and therefore cannot be held liable for any damage whatsoever caused by third parties. We do insure all goods sent so that, in the rare circumstances that they are misplaced during transit, we can have them reprinted and sent to you at no additional cost (subject to the third party delivery company's insurance policies).

What happens if I need to cancel my order?
If no work has commenced on your design, you will receive a full refund. If your design is almost complete and has not gone into production, you will lose 50% of your order to cover design & administration fees. However, if your design is in production, then you will not be entitled to any refund. Please note that all design work remains the property of Moments of Color Design and is subject to international copyright law and will be aggressively pursued if we find a breach has occurred.

If I did not order enough, can I buy more at the same price?
Your quote is given to you for a specific quantity so if you require more, we will need to send you a new quote for the desired amount, which may different from the original quote. We encourage you to order an additional 10% when you make your initial order to avoid this problem.

Who owns the design once it is completed?
Ownership of the design is retained by Moments of Color Design Co and is subject to international copyright law. Please refer to our Terms and Conditions for more information.

What if my question is not one of the above?
Please feel free to contact us - we are happy to answer any query you have.